Passengers' rights, domestic flight cancellation rules
Conditions and regulations of domestic flight in the era of Corona
All passengers who intend to travel domestically by plane must present a vaccine card or a negative Covid-19 test (PCR) card to board the plane.
People who have received only one dose of their vaccine, if it has not passed since the injection of the second dose of vaccine, can get their flight card by presenting the vaccine card.
People who have been tested for the symptoms of covid-19 and their test has been declared positive are required to go to the accredited centers of the Ministry of Health after at least 14 days of recovery and full health and take the corona test (PCR) again and the result is negative. to provide air transportation services. It is obvious that in case of inattention and non-acceptance of the passenger by the airline, all the charges and costs of the cancellation and cancellation of the flight are the responsibility of the passenger, and Ozhan agency Kish will not be responsible for it.
General rules for domestic ticket cancellation
According to the regulations of the Civil Aviation Organization, the responsibility for the delay or acceleration and cancellation of the flight is the responsibility of the relevant airline.
If the passenger intends to cancel the system plane ticket, according to the airline rules, a cancellation penalty will be included. The percentage of the fine will be different based on the rules of the airline and the rules of the civil aviation organization. After registering the ticket cancellation request by the passenger, the cancellation fee is deducted from the ticket price and the remaining ticket price is returned to the passenger's account.
In chartered flights, according to the conditions and rules of the charterers, it is possible to have a non-refundable and canceled ticket. The rules and regulations of changing and canceling the ticket will be informed to the passenger when purchasing. The duration of the refund is up to 72 hours, according to the interbank rules.
If the flight is canceled by the airline or the flight is delayed for more than two hours, the cancellation of the ticket does not include a penalty. If the flight is canceled by the airline, you can cancel your ticket without paying and buy a ticket from other available flights.
In case of cancellation of the passenger due to a delay of more than two hours, it is necessary to present the ticket or a stamped receipt to pursue the return of the ticket without penalty.
If the passenger intends to buy a plane ticket for 2 consecutive flights, he should pay attention to the fact that there is at least 3 hours between the arrival of the first flight and the departure of the second flight. Otherwise, Ozhan agency Kish will not bear any responsibility for not reaching the second flight. The cancellation penalty of the second ticket will be borne by the passenger.
In order to reduce the possibility of loss for passengers in the event of an emergency, when buying a plane ticket, Ozhan agency Kish recommends choosing a system flight with conditions for changing the date and refund.
